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SV - Discover - Online Archives - Insight - Feb 07

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the life of an order, part 2: order processing

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february insight

Interpreting your intentions
Last month we began our journey with The Life of an Order, part 1: Receiving, in which we learned what happens to your order when it first arrives at Stevenson Vestal. Now, with your fabrics and trims checked in, we follow the path of your order as it travels past the meticulous minds of our Order Processing team. Read on to learn all the steps these highly experienced individuals take to interpret your custom design intentions.

OP team member Tammy cheerfully scoops up an arm-load of orders. Tammy draws on her previous extensive experience as an SV valance artisan every day as she enters your orders.

Rollin', rollin', rollin'
In the photo above, OP enterer Tammy begins the entry process by gathering up a batch of work orders from where our Receiver thoughtfully left them, rolled up in your bolts of fabric (thus the rolls of paper). Your work order now has the SV Receiver's identifying form stapled to the front as a cover sheet, listing your company info as well as all the materials (fabrics, trims, hardware, the works) that we have received for this particular product or group of products.

Ticket to ride
Tammy carefully reads over your work order in its entirety before beginning to transform your information into an SV manufacturing ticket. Once entered, the manufacturing ticket will travel with your order all the way to inspection and shipping. But we get ahead of our story...

Haven't I seen you somewhere before?
Our OP team always keeps a sharp lookout for evidence of an estimate associated with your order. Once spotted as an order we have previously quoted, we make a detailed comparison to make sure that no specifications have changed since the time of the estimate.

OP work-leader June works on a solution to a short fabric situation. June began her SV career cutting fabric for our drapery team, and her years of hands-on experience with fabrics and cutting prove priceless each time she picks up a calculator to deal with your challenging shortage.

Knowing more than the computer
As you can see by the photo above, sometimes you just have to think for yourself. OP enterer and work-leader June resorts to her trusty calculator to try to out-smart the computer and find an alternative to a fabric shortage.

"The bad news is...there is no bad news. The good news is...you're short fabric but we can make it work."
Here you can see June's entry screen, on which she has proposed her solution to a fabric shortage: "We can make the fabric work by singling out the bottom hem."

Express it
June prints out a Q & A Express which she will pass along to your Customer Service Rep to look over before faxing. This efficient communication tool prompts action to resolve any challenges that may have come to light with your order.

Check, check, check...
As a final step in the entry process, every specification you have written receives a check mark when the enterer reviews each piece of information that will appear on the manufacturing ticket.

Would you like some ties with that?
June ties up some late-arriving trim to a group of fabrics before placing her printed manufacturing ticket with them and sending the bundle off to the appropriate workroom teams. Another job well done. Next step for your order...cutting. But first...

Customer Service talks you through it
In the next article in this series, The Life of an Order, part 3: Customer Service, learn about the special role your CSR takes to estimate your yardage and costs, expedite your order and act as your virtual eyes and ears in the workroom.

Until then, you might enjoy...
Until then, you might enjoy taking a peek back at the still very relevant September 2004 feature e-news article: Sending Your order to SV Successfully.